mozilla won't open- crashes
mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninstalled and reinstalled Java and mozilla several times trying to fix the problem. no help.
today mozilla will not open- crashes before opening. I have uninstall and reinstalled, restarted computer multiple times. Did a clean install, created a new profile (firefox did open one time after a restart- with new profile, but then crashed again)
i can not get into safe mode.
please help
All Replies (8)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
I can not open a page to get to address bar, but this is the details from the crash report:
AvailablePageFile: 1596076032
AvailablePhysicalMemory: 912728064
AvailableVirtualMemory: 4024737792
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 68616192
BreakpadReserveSize: 67108864
BuildID: 20160123151951
CrashTime: 1454761757
Email: xxxxxxxx@xxxxxxx.xxx
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1454632864
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 67768
StartupTime: 1454761728
SystemMemoryUsePercentage: 78
Throttleable: 1
TotalPageFile: 5084504064
TotalPhysicalMemory: 4212088832
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 44.0
Here are the crash reports: this is the first one when opened up: Crash ID: bp-4fe9e7e7-ef3b-4941-a997-6d9c82160205 Crash ID: bp-a3593e00-8e88-4c27-b3ad-b5f752160205 Crash ID: bp-455873da-2a98-47b7-84b3-7ed472160205 Crash ID: bp-87f7dbda-4162-4e1c-b0c4-c6def2160205 Crash ID: bp-8f48d1bd-5893-4774-900f-4ae762160205 Crash ID: bp-42c54639-7ca6-4afe-bb5d-4ffb42160205 Crash ID: bp-04583720-0ba6-432f-958a-878f62160205
Athraithe ag cor-el ar
Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.3.9600
bp-a3593e00-8e88-4c27-b3ad-b5f752160205 bp-455873da-2a98-47b7-84b3-7ed472160205
Signature RtlpLowFragHeapAllocFromContext | RtlAllocateHeap . . . . .
WRusr.dll = Webroot SecureAnywhere ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.3.9600
bp-4fe9e7e7-ef3b-4941-a997-6d9c82160205
Signature RtlpIsDosDeviceName_Ustr | RtlGetFullPathName_Ustr
WRusr.dll = Webroot SecureAnywhere
Disable / update Webroot SecureAnywhere
I don't understand your instructions- do you want me to update webroot?
I looked at it... I can't find a button with my account to manually do this. It is set to automacially update.
Please advise.
thank you
I UNINSTALLED AND REINSTALLED WEBROOT
SAME PROBLEM
I've called the big guys to help you. Good luck.
I am still waiting for help. The problem has not changed.
thank you
I sent another call. Sorry for the delay.