Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Limited or no functionality after Thunderbird update

  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó Jaleke

more options

I have seen elsewhere that the calendar is causing problems with the latest Thunderbird update, but there was no calendar after the update. Sometimes I can't open Thunderbird at all, other times I can see emails but can't write new ones, use the address book, use help, etc. I tried to open safely and remove addons but nothing happened. When I closed and tried to open it again, it wouldn't open at all.

I have seen elsewhere that the calendar is causing problems with the latest Thunderbird update, but there was no calendar after the update. Sometimes I can't open Thunderbird at all, other times I can see emails but can't write new ones, use the address book, use help, etc. I tried to open safely and remove addons but nothing happened. When I closed and tried to open it again, it wouldn't open at all.

Réiteach roghnaithe

Try to create a new profile via profile manager and set up your account again in the new profile. https://support.mozilla.org/en-US/kb/using-multiple-profiles

Make sure to start Thunderbird with the new profile, either via profile manager or create a new desktop icon for the new profile.

If things are working you can later carry over mail or address book from your old profile.

Read this answer in context 👍 1

All Replies (4)

more options

Start Thunderbird in safe mode. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird Uninstall Lightning via the Add-Ons Manager. Restart Thunderbird. Re-install Lightning in case it's needed.

more options

Thanks, I have already tried all those things, but I still can't reply, forward, write new emails, access the address book, help etc.

more options

Réiteach Roghnaithe

Try to create a new profile via profile manager and set up your account again in the new profile. https://support.mozilla.org/en-US/kb/using-multiple-profiles

Make sure to start Thunderbird with the new profile, either via profile manager or create a new desktop icon for the new profile.

If things are working you can later carry over mail or address book from your old profile.

more options

That seems to be working, although I haven't put all my email addresses into the new profile yet. Thanks for your help :)