Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó FredMcD

Singu7arity
Singu7arity
more options

When playing Youtube or Facebook videos, firefox turns black and crashes.

When playing Youtube or Facebook videos, firefox turns black and crashes.

Athraithe ag Singu7arity ar

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, could you see if updating your graphics driver is making a difference here?: https://downloadcenter.intel.com/download/25978/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496

FredMcD
FredMcD
more options

Found crash report; More system details

bp-e2596533-07bf-4e72-9e79-eceae2160622

Signature: igd10iumd32.dll | NDXGI::CDevice::Flush

AquaSnap.Hook.dll = AquaSnap

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

For now, disable AquaSnap.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration