"The Adobe Flash Plugin has crashed." Why? Why does it do it on every computer that I am using, despite the fact that flash is the most current version. Why?
Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox. It is really annoying and I have tried all of the suggestions on your support page: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed
How do I find out what is going on to make it STOP?
All Replies (17)
What does the message say?
This is not a cure, but should let the web page load without crashing.
Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
f435ef64-365b-4da0-bfbb-c1cb2fb8f86a 9/28/2016 10:30 PM 677089a4-2fbc-4f88-b13c-029e687091b8 9/28/2016 10:29 PM 39b263c2-6314-4778-a923-2e0dd93d8d71 9/28/2016 10:28 PM 55e63293-4a48-4955-8806-57d4425439f1 9/28/2016 10:28 PM 3994c353-f3d8-46f9-8726-683452f41faa 9/28/2016 10:27 PM 5b8d99a6-19f6-484d-86b2-14ae17e6f908 9/28/2016 10:27 PM d31092a2-f226-42a9-b408-229a399e89d2 9/28/2016 10:26 PM 01bfdc15-1829-4a85-a38b-397704e87795 9/28/2016 10:25 PM b1d8dda7-7e39-49bf-a179-9f073d631512 9/28/2016 9:37 PM
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
8a2358eb-ef7d-4cda-ae4b-9219825fcfd6 10/1/2016 9:42 PM d0794f1f-ade7-47f4-a54a-441a2b2e5df8 10/1/2016 9:42 PM 41970dcc-386c-42f3-aa50-7e01fce9ffc7 10/1/2016 9:42 PM ba9fcee9-6f50-45a8-aa04-02c577f73381 10/1/2016 9:42 PM 85ea9ddb-d8d6-44bc-b4e3-a57ef810a561 10/1/2016 9:42 PM 8bd062c6-689a-48a2-b617-b5c75b16d533 10/1/2016 9:42 PM 4f404a79-434c-4cd4-9d5f-9356715f05c3 10/1/2016 9:42 PM efe73155-00a3-4613-9543-9ac83e7af00a 10/1/2016 9:41 PM c121c436-f301-4b06-befb-4cb8bc518ac9 10/1/2016 9:41 PM f4226488-801a-4e2d-a330-8343bc69e22f 10/1/2016 9:41 PM c51872a8-d931-4082-a05d-68899a626484 10/1/2016 9:40 PM a00799ab-5fde-4900-9966-64d246942196 10/1/2016 9:40 PM c207ca97-7cde-4ec5-9b59-20bbf9203691 10/1/2016 9:40 PM 179d3d69-c563-40a1-be6d-681cdb30d759 10/1/2016 9:40 PM d741ade9-6344-4d18-b788-38493951867c 10/1/2016 9:40 PM aa8b9adb-7407-4341-a6b5-40e5bb003bc8 10/1/2016 9:38 PM 2f87fc91-68bd-4dce-a3b0-f9e9fb13ea0b 10/1/2016 9:38 PM d70a8625-7843-4799-9210-87f9d57a2e73 10/1/2016 9:38 PM ccbd9e7f-24e7-429d-b255-e33cc522f6c4 10/1/2016 9:30 PM 5b140ee9-c286-49dc-af03-951c0c07d282 10/1/2016 9:30 PM
FredMcD said
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
I did that, I left out those marked BP.
a6de4a68-b122-4559-918b-de65139e3caf 10/2/2016 10:06 AM b53d931c-95a3-48b6-a38d-9de69501be51 10/2/2016 10:05 AM f1c4f1db-5b35-4a24-a647-913358361f0a 10/2/2016 10:04 AM cf49f46d-c52e-4400-92b4-dcefb087059a 10/2/2016 10:01 AM 869af240-b2d9-484c-a5eb-2e8174d7338d 10/2/2016 10:01 AM 73ff177f-7483-4dff-8b79-b0a5f22d7c11 10/2/2016 10:01 AM 0d5e32a1-6e64-4502-b970-871ea3266aad 10/2/2016 10:01 AM 84e7b3a0-ab54-4a03-b9c6-5860405157a5 10/2/2016 9:56 AM 6fc5e8c1-6cb0-43b5-84c1-117b47ad5cab 10/2/2016 9:56 AM 473d25d4-81b2-4e60-a35d-2871c7feb66e 10/2/2016 9:56 AM e1c5246f-43bd-4385-b013-ed1bd6ccafa7 10/2/2016 9:56 AM 2fba3780-665b-4483-97b3-20d260ae59a7 10/2/2016 9:55 AM 56735638-f7d0-45eb-a8f7-3b18dfd0c4cb 10/2/2016 9:55 AM e7641337-1578-40ff-be80-99ec1b9e9044 10/2/2016 9:53 AM fe2c7d7f-b0f8-46d9-8daf-061702414d61 10/2/2016 9:52 AM d4983261-e2ed-4cd9-a4e5-98ab10ede7a6 10/2/2016 9:52 AM b304a794-fd2a-41d4-be41-2335644da9b3 10/2/2016 9:52 AM 86515ea5-caa1-455d-b89f-e28b67ae7928 10/2/2016 9:52 AM 8f2ae2eb-0346-4fb8-b5cc-a6ea79e07428 10/2/2016 9:52 AM ae12d9a7-65f6-429a-9d04-354389db3cd5 10/2/2016 9:52 AM de487e34-9d27-4d95-9a9d-751bd9e9b4d7 10/2/2016 9:52 AM ffb58db2-c2ae-4d87-81a0-0ba6271fe302 10/2/2016 9:52 AM 198af4aa-2d46-4c97-884b-b7054c952287 10/2/2016 9:52 AM 9d493dee-f29c-45ba-95eb-e8ee79046b60 10/2/2016 9:52 AM 6c5f0d53-ea64-4fa3-8906-2906a94b23d0 10/2/2016 9:51 AM 28b4615a-f6f2-4bca-bbe6-6c4ae5f3a5fa 10/2/2016 9:51 AM 11c3d5ab-d039-443c-98d6-e3d5d6a4ea26 10/2/2016 9:51 AM 188fd25e-c49f-48b4-9878-cef815b0c4bc 10/2/2016 9:51 AM
You are not following the instructions. The entries without BP have not been submitted. Please click them so they are submitted.
Once the latest reports are submitted, send us the reports for the last few days.
bp-4e61a176-7416-4914-9c64-ed4072161004 10/3/2016 9:12 PM bp-7521601b-b89d-40bf-8cb7-7ee0b2161004 10/3/2016 9:12 PM bp-2b67cae8-c05c-422f-b460-aebd62161004 10/3/2016 9:11 PM bp-5f3e5570-9d70-4d69-9c3d-a72b32161004 10/3/2016 9:11 PM bp-d80430ca-f151-4a25-907c-abd3d2161004 10/3/2016 9:11 PM bp-fa65a3f9-dd42-4887-9384-f18262161004 10/3/2016 9:11 PM bp-1b4bc3cd-fd9f-4354-bea4-419a62161004 10/3/2016 9:11 PM bp-c2231a55-0cfe-49d9-8833-80ba82161004 10/3/2016 9:11 PM bp-53a37cb6-9a8f-4d3f-b6e1-d2bc22161002 10/2/2016 9:58 AM bp-2ce7b442-0094-49f1-81c1-0fd482161002 10/1/2016 9:43 PM bp-bb53c2a3-f534-4558-8664-af68c2161002 10/1/2016 9:43 PM bp-84527a22-5a1f-4ca8-81b1-964132161002 10/1/2016 9:42 PM bp-0c065929-2351-4ef9-b1d7-36f142161001 9/30/2016 10:14 PM bp-8f442afb-7566-409a-910b-289202160925 9/24/2016 8:09 PM bp-176b0cc2-62f6-452f-a18e-061ab2160924 9/24/2016 1:12 PM bp-6c7035ef-b285-4f5f-ba6e-40c7f2160924 9/23/2016 10:17 PM bp-630b64e1-8c75-4805-8e0c-331e32160923 9/22/2016 9:10 PM bp-0379950b-12eb-4ca7-8d19-3a9162160906 9/5/2016 7:51 PM bp-45cd8fab-a99d-41a6-b4ec-b7a602160905 9/4/2016 11:30 PM bp-a16e438a-80bc-4d47-a9f2-934c82160825 8/24/2016 9:53 PM bp-d5d16cd3-7045-48aa-af04-b260a2160825 8/24/2016 9:49 PM
That is what we need to see.
Signature: F1398665248
Process Type plugin Shockwave Flash Version: 23.0.0.162
Attention Sumo's there are 20 related bug reports
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Okay. I did everything you suggested. Everything worked fine for a day, and then it started crashing again. I have included the latest reports.
bp-46d9f700-f59b-46a3-82ed-c3d152161008 10/8/2016 1:22 AM bp-104a0728-8ce8-4efd-8985-e077b2161008 10/8/2016 1:22 AM bp-0736bd27-2eab-431f-ab5a-2619d2161008 10/8/2016 1:21 AM bp-7e1cf461-6ee6-46f2-b380-7d37c2161008 10/8/2016 1:21 AM bp-dfe1b5fe-58c5-466d-b6b4-0cc112161008 10/8/2016 1:20 AM
Those crashes are the same as the firs one.
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
OK. I started Firefox in Safe Mode, and went to Amazon.com. This is what happened:
bp-e673f728-075a-469e-864e-198112161016 10/15/2016 8:36 PM bp-a9f4d11e-3cba-4145-80e1-bab2a2161016 10/15/2016 8:36 PM bp-48509eff-8cf8-47b6-ae45-8477e2161016 10/15/2016 8:36 PM bp-456becc6-3ed0-4a1d-b382-8a81a2161016 10/15/2016 8:36 PM bp-607730c1-f237-4094-965e-dc32e2161016 10/15/2016 8:36 PM bp-f6cb049f-99f6-44a9-b30c-a6d3d2161016 10/15/2016 8:36 PM bp-93730581-1c56-486b-86d3-f308d2161016 10/15/2016 8:36 PM bp-d2116142-d58f-47ac-9774-1e0322161016 10/15/2016 8:35 PM
The crashes are all the same.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
draculadave said
Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox. It is really annoying and I have tried all of the suggestions on your support page: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed How do I find out what is going on to make it STOP?
try this, and see is it helps; http://mzl.la/1zuyG1P
try this, and see if it helps. ; http://mzl.la/1zuyG1P . firefox has been blocking lots of thing lately.
draculadave said
Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox
Windows 10 IE uses its own built in flash player. Firefox needs a plugin.
I called for more help.