Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

they keyboard shortcuts have somehow been changed so that when i press control it zooms out and when i press shift it goes back to the prior page

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó cor-el

tripc7
tripc7
more options

out of nowhere, firefox started zooming out whenever i press ctrl and going to the prior page whenever i press shift. i don't understand how this happened and i can't figure out how to fix it.

out of nowhere, firefox started zooming out whenever i press ctrl and going to the prior page whenever i press shift. i don't understand how this happened and i can't figure out how to fix it.

All Replies (2)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode by holding down the <Shift> (Mac=Options) key, and then starting Firefox. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This could be a problem with the mouse (there are mouse wheel actions with holding Shift or Ctrl or Alt).

  • Try to press the mouse wheel a few times when this happens.
  • Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this.

Maybe try another mouse in case closing and restarting Firefox or rebooting the computer doesn't have affect.