Firefox crashes
Crash ID: bp-0bda20c1-f4ab-4798-9f9e-fb0821170724
Starts for a few seconds and then closes with an error. Same in safe mode. Refresh does not cure.
Réiteach roghnaithe
Hi,
I have had a look the crash reports (thank you for the iD's) and believe that this is to do with Windows 10 and Comodo software you have installed.
After the July 2017 Windows 10 update (KB4025342) users of Comodo security products may suffer from crashes shortly after they launch Firefox or other products. This is caused by an incompatibility of a component of Comodo's products hooking into the browser with the most recent Windows updates.
Affected users could try one of the following mitigations in order to fix the crashes:
- Uninstall their existing Comodo security product and install the most recent available versions containing a patch for this problem: https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-v10016254-released-t120010.0.html
- Switch to the 64-bit version of Firefox, which is unaffected by this kind of crash: https://support.mozilla.org/en-US/kb/switch-32-bit-64-bit.
All Replies (2)
Réiteach Roghnaithe
Hi,
I have had a look the crash reports (thank you for the iD's) and believe that this is to do with Windows 10 and Comodo software you have installed.
After the July 2017 Windows 10 update (KB4025342) users of Comodo security products may suffer from crashes shortly after they launch Firefox or other products. This is caused by an incompatibility of a component of Comodo's products hooking into the browser with the most recent Windows updates.
Affected users could try one of the following mitigations in order to fix the crashes:
- Uninstall their existing Comodo security product and install the most recent available versions containing a patch for this problem: https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-v10016254-released-t120010.0.html
- Switch to the 64-bit version of Firefox, which is unaffected by this kind of crash: https://support.mozilla.org/en-US/kb/switch-32-bit-64-bit.
Thank you!
All resolved now.