Cannot connect to you
When I click on the mozilla firefox icon this is what comes up hemailaccessonline.com. I am accessing the internet through explorer to reach you. My phone number is xxx-xxx-xxxx if unreachable through email. Thank You Patricia Rusert Gillette
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All Replies (2)
Hi !
This search.hemailaccessonline.com is a browser hijacker, that you of course need to get rid of, and here's how :
Go to the 3-bar menu => Addons => Extensions and look for any unfamiliar or suspicious looking extensions, like e.g.:
SafeSearch Incognito SearchAssist Incognito
When you find any : remove them.
Also look in : 3-bar menu (or 'Tools') => Options => Advanced => Network tab => Under : 'Offline Web Content and User Data'
Do the same in Windows' Control Panel => Programs.
However : most malware will be 'hiding' somewhere , so let's run malware scans :
Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners.
They all work differently - what one program doesn't pick up, the other might.
Also see : https://malwaretips.com/blogs/remove-search-hemailaccessonline-com/
Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.
Please remove that information from your post.