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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

video

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Ever since the last update all all video players have been messed up. They are green with purple shadow.

Ever since the last update all all video players have been messed up. They are green with purple shadow.

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uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance. _________________________________________________________________________

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