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The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (web2win) isn’t associated with any program

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The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (web2win) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address.

what does this even mean?

The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (web2win) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address. what does this even mean?

All Replies (11)

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No idea. Not enough info was provided. web2win if and .com is in Russia.

Please use more than 1 scanner as each uses diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait.

adapterDescription: Intel(R) HD Graphics 4600 adapterDescription2: AMD Radeon R7 A360 driverDate: 11-10-2016 driverDate2: 8-31-2015

You are running the On-board Intel Video Chip as your main Video Card as is listed #1. Suggest boot into Bios and turn off the On-board Video Chip. Is not hard, just have to look and disable it. Should not need help or the manual but : It Should be in your Motherboard Manual or the manual will be on the Manufacturers of the Motherboards Website. The R7 is a much better card.

Please let us know if this solved your issue or if need further assistance.

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The protocol is the part at the left of the address. For example:

  • http:
  • https:
  • ftp:
  • mailto:

Firefox handles those 4 itself, but if it finds something else, it checks for the protocol handler in the Windows registry. If you are trying to open an address with an unrecognized protocol, it could be that there isn't a program on your system set up to handle it.

Or if the address is meant to load a web page, maybe there's a typographical error in the address?

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it looks like this, and I have this problem in chrome and edge as well, I think something is corrupted or missing, as I used to use this program to open this stuff all the time

web2win:EventEntryScreens.ucEvents_ShowroomShowroomEntry?xdb=CAR6&xDealerId=506&xUsername=121541&custid=8134106&eid=42380809&eventtypeid=4&xSPID=121541&xString=ECA052C3-EA5F-4758-8A47-DD3B92167502

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Something is missing, but I'm not able to guess what it is. Can you find any past links for the same site that work correctly and compare them?

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no, "links" for lack of a better word are past items. thats what it does, show me a past entry

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My guess would be that there is a script which is supposed to intercept that "address" and do something intelligent with it that either contains an error or is blocked for some reason. Since all of your browsers are affected, an error seems the more likely explanation, unless coincidentally you also are using new security software or a new proxy server.

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I think it must be on their end. Oddly enough, i tried to download the program, I use the web based version and could not complete.

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I get this

PLATFORM VERSION INFO Windows : 10.0.16299.0 (Win32NT) Common Language Runtime : 4.0.30319.42000 System.Deployment.dll : 4.7.2556.0 built by: NET471REL1 clr.dll : 4.7.2600.0 built by: NET471REL1LAST dfdll.dll : 4.7.2556.0 built by: NET471REL1 dfshim.dll : 10.0.16299.15 (WinBuild.160101.0800)

SOURCES Deployment url : http://www.car-research.com/WinXRM/WinXRM.application Server : Microsoft-IIS/7.5 X-Powered-By : ASP.NET Deployment Provider url : http://winxrm.car-research.com/WinXRM.application Server : CDN77-Turbo Application url : http://winxrm.car-research.com/Application%20Files/WinXRM_3_10_6_0/WinXRM.exe.manifest Server : CDN77-Turbo

IDENTITIES Deployment Identity : WinXRM.application, Version=3.10.6.0, Culture=neutral, PublicKeyToken=df56c8e25b9de22c, processorArchitecture=x86 Application Identity : WinXRM.exe, Version=3.10.6.0, Culture=neutral, PublicKeyToken=df56c8e25b9de22c, processorArchitecture=x86, type=win32

APPLICATION SUMMARY * Installable application.

ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of http://www.car-research.com/WinXRM/WinXRM.application resulted in exception. Following failure messages were detected: + File, d3dcompiler_47.dll, has a different computed hash than specified in manifest.

COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected.

WARNINGS There were no warnings during this operation.

OPERATION PROGRESS STATUS * [12/18/2017 6:18:13 PM] : Activation of http://www.car-research.com/WinXRM/WinXRM.application has started. * [12/18/2017 6:18:14 PM] : Processing of deployment manifest has successfully completed. * [12/18/2017 6:18:14 PM] : Installation of the application has started. * [12/18/2017 6:18:16 PM] : Processing of application manifest has successfully completed. * [12/18/2017 6:18:19 PM] : Found compatible runtime version 4.0.30319. * [12/18/2017 6:18:19 PM] : Request of trust and detection of platform is complete.

ERROR DETAILS Following errors were detected during this operation. * [12/18/2017 6:20:25 PM] System.Deployment.Application.InvalidDeploymentException (HashValidation) - File, d3dcompiler_47.dll, has a different computed hash than specified in manifest. - Source: System.Deployment - Stack trace: at System.Deployment.Application.ComponentVerifier.VerifyFileHash(String filePath, Hash hash) at System.Deployment.Application.ComponentVerifier.VerifyFileHash(String filePath, HashCollection hashCollection) at System.Deployment.Application.ComponentVerifier.VerifyComponents() at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options) at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp) at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc) at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri) at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS No transaction information is available.

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Last39er said

I get this

I don't think we can do much to interpret that, unfortunately.

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well, I sure cannot interpret it

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Do you want to look at errors on the browser side? You can pop open Firefox's Browser Console (Ctrl+Shift+j), click the garbage can icon at the upper left to remove clutter, then try the link or button that is causing the odd error to see if the console shows anything associated with that, such as a script call that is failing.

The developer tools have a lot of other things you could check, but perhaps it would make sense to submit the issue to the site first in case they have a workaround.