Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Suddenly Error message occurring with some emails

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 10 views
  • Freagra is déanaí ó Mel

Mel
Mel
more options

Though part of the first line of the error message changes, I have started getting a repeated error message with some emails - usually business emails. They download and appear on the Thunderbird page but immediately the error message comes up as below:

"An error occurred during a connection to 'xyz.abc'.com:443. Cannot communicate securely with peer: no common encryption algorithm(s) (Error code: ssl_error_no_cypher_overlap) 

                                                                                OK"

Sometimes I need to click on 'OK' several times before the email is accessible., or I can close the error message window with the cross in the corner. It occurs each time I open that email again, and if I need to reply to that email, the error message comes up so many times I can barely type 2 or 3 letters before I need to close the error message to continue. For business I have to 'reply' to emails alot to retain the chain of emails - please help ASAP.

Though part of the first line of the error message changes, I have started getting a repeated error message with some emails - usually business emails. They download and appear on the Thunderbird page but immediately the error message comes up as below: "An error occurred during a connection to 'xyz.abc'.com:443. Cannot communicate securely with peer: no common encryption algorithm(s) (Error code: ssl_error_no_cypher_overlap) OK" Sometimes I need to click on 'OK' several times before the email is accessible., or I can close the error message window with the cross in the corner. It occurs each time I open that email again, and if I need to reply to that email, the error message comes up so many times I can barely type 2 or 3 letters before I need to close the error message to continue. For business I have to 'reply' to emails alot to retain the chain of emails - please help ASAP.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Are you using the most up to date version of Thunderbird ? Current version: 52.8.0

Mel
Mel Úinéir na ceiste
more options

I am using Shredder 3.0.5. I honestly thought it was updating regularly but I guess not. I have never had a problem with it so have never looked to its version date.