Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Click on hyperlink in email and nothing happens

rogerwhittaker
rogerwhittaker
more options

I use Windows 10 Home 64-bit and Office 365. My default browser is Firefox.

When I read an email (Outlook) and click on a hypertext (URL) embedded in the message, nothing happens. I feel that this this (incorrect) behaviour started after 2018-08 Cumulative Update for Windows 10 for X-64-based Systems KB4343909 was applied on Aug. 15th.

If I reset the Windows default for browsing to Internet Explorer and click on the hypertext, a new tab is opened in Internet Explorer correctly. Ditto for Edge.

I set the default back to Firefox and I have the problem back.

I'd be grateful for a solution.

Thanks Roger

I use Windows 10 Home 64-bit and Office 365. My default browser is Firefox. When I read an email (Outlook) and click on a hypertext (URL) embedded in the message, nothing happens. I feel that this this (incorrect) behaviour started after 2018-08 Cumulative Update for Windows 10 for X-64-based Systems KB4343909 was applied on Aug. 15th. If I reset the Windows default for browsing to Internet Explorer and click on the hypertext, a new tab is opened in Internet Explorer correctly. Ditto for Edge. I set the default back to Firefox and I have the problem back. I'd be grateful for a solution. Thanks Roger

All Replies (1)

rogerwhittaker
rogerwhittaker Úinéir na ceiste
more options

I tried the solution suggested in [[Hyperlinks not working|https://www.tenforums.com/browsers-email/88652-hyperlinks-not-working.html]] but it didn't work for me.