Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Crashing happens when I watch videos on YouTube or Twitch.

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó FredMcD

more options

Crashing happens when I watch videos on YouTube or Twitch.

I tried to watch the video even in safe mode, but the same crash occurred.

Crash reports: bp-7eab7d60-6b67-4bc9-a543-b7ebd0201109

Thanks for your help

Crashing happens when I watch videos on YouTube or Twitch. I tried to watch the video even in safe mode, but the same crash occurred. Crash reports: bp-7eab7d60-6b67-4bc9-a543-b7ebd0201109 Thanks for your help

All Replies (2)

more options

Product Firefox Release Channel release Version 82.0.2 Build ID 20201027185343 (2020-10-27) Buildhub data OS Windows 10 OS Version 10.0.18362

bp-7eab7d60-6b67-4bc9-a543-b7ebd0201109 Signature: memcpy | nsJARInputStream::Read

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

nzbrcom.dll = AhnLab Safe Transaction = AhnLab, Inc.

mfc90u.dll = Power2Go

This is for Sumo's Related Bugs 1551562 NEW --- Crash in [@ memcpy | nsJARInputStream::Read]

more options

Make sure all software is up to date.