Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot access webcam on Windows 10 latest version

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó hoviethoang.nd

more options

Hi FF support team. I got an issue about my webcam. I used Astro HD webcam but when I tried video call on facebook, or any website need access webcam permission, my webcam can't open. I allowed website to access my webcam, but nothing happens. I tried reinsall, reset Firefox, install lower version, enable auto play in about:config...but no lucky. But when I tried on Chrome, my webcam is working fine. I tried use my webcam on linux (Pop! OS) with the same version of FIrefox and my webcam is working fine. I tried reinstall my webcam driver on my Windows, but still not working on Firefox ( Chrome or any browser chronium's based, they're working fine with my webcam). I don't know why. Please help me! Thanks alot. Sr if my English is not good enough

Hi FF support team. I got an issue about my webcam. I used Astro HD webcam but when I tried video call on facebook, or any website need access webcam permission, my webcam can't open. I allowed website to access my webcam, but nothing happens. I tried reinsall, reset Firefox, install lower version, enable auto play in about:config...but no lucky. But when I tried on Chrome, my webcam is working fine. I tried use my webcam on linux (Pop! OS) with the same version of FIrefox and my webcam is working fine. I tried reinstall my webcam driver on my Windows, but still not working on Firefox ( Chrome or any browser chronium's based, they're working fine with my webcam). I don't know why. Please help me! Thanks alot. Sr if my English is not good enough
Attached screenshots

All Replies (2)

more options

ok its so easy ,go to options , select security and privacy then scroll down untill you find permissions select cam.settings then add your websites you need to use the webcam. on for example ( write : www.facebook.com) then save your changes an go to the writen website an try the cam. and it will work normally . i hope its useful

Athraithe ag saifsamer2001 ar

more options

saifsamer2001 said

ok its so easy ,go to options , select security and privacy then scroll down untill you find permissions select cam.settings then add your websites you need to use the webcam. on for example ( write : www.facebook.com) then save your changes an go to the writen website an try the cam. and it will work normally . i hope its useful

Yes, I did. But nothing changes. My webcam still cannot working. On address bar, it displays the camera icon (mean this site are using camera) but nothing happens, my wc aren't working. I have to un-plug webcam to use it in another browser or Windows Camera app. Only in Firefox, the webcam cannot access