Firefox can't load some websites but other browsers can in Windows 10 (version 20H2)
Dear Community,
I have problem with my Firefox version 86.0 (64-bit). I have Windows 10 20H2 64-bit operating system. Firefox can't load some websites. For example I can load https://allegro.pl/ but I have problem sometimes with this website: https://allegro.pl/myaccount/newpayments_incoming.php
If you go there and use F5 key on keyboard (refresh website) sometimes this can't load. On other browser I don't have this issue. This very frustrated me because I can't work. On Windows 10 1909 on older machine (another computer) I don't have this issue with my firefox (this sam 86.0 version). So this is probably problem only with Windows 10 20H2.
Steps to reproduce:
1) Open new tab and go here: https://allegro.pl/myaccount/newpayments_incoming.php 2) Log in to your account for Allegro website (without account you can't load website) 3) When website loads normally you must refresh this website (F5 key on keyboard) few times (you must be patient, sometimes this can take some time) 4) When website can't load or it's load partly you can see that this stops loading when it try connect to analytics.google.com so I think that it is very strange behavior.
On other browsers on Windows 10 20H2 version this website works without issue. Only with Firefox I have a problem. On Windows 10 1909 version on another machine I can't notice this issue. Also on Ubuntu I don't have any problems with this website with firefox.
Can you fix it? I can't work on my computer with Windows 10 20H2 system. I musted to switch to another browsers (Google Chrome, Microsoft Edge). I contacted with owner of the website but this is not the first problem with Firefox on Windows 10 20H2 so you should fix it. I remember that I had some similar problems on another websites but I don't remember what was address for these websites.
Actual results:
Sometimes I can't load this website on Windows 10 20H2 64-bit: https://allegro.pl/myaccount/newpayments_incoming.php
When website can't load or it's load in a part you can see in the bottom of the browser that this stops when it try connect to analytics.google.com so it is very strange behavior.
This can be not problem only with this website.
Expected results:
I should load this website always: https://allegro.pl/myaccount/newpayments_incoming.php
I hope that you can fix it.
Réiteach roghnaithe
I can confirm that now this website works fine. Both on Windows 10 and Ubuntu. I checked also older version of Firefox. On each vestion website now works without issue. I suppose that this was problem with my internet provider or domain owner.
So this topic can be close.
Read this answer in context 👍 0All Replies (14)
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}acking-protection-firefox-desktop
This issue is still exist. This is what I did and of course this doesn't help:
1) Firefox in safe mode 2) I deleted all cookies 3) I refreshed firefox (refresh option) 4) I deleted all files for firefox in Appdata (Roaming, Local, LocalLow) 5) I start Windows 10 in safe mode 6) I created other local user account in Windows 10
All above steps didn't help. I only did not delete keys for firefox in Registry Editor for Windows 10. I don't want to broke my system so that is why I didn't change anything in Registry Editor.
I think that this is problem with compability for Windows 10 20H2 because in Windows 10 1909 I don't have this problem with this website.
Are you currently using a version from the repositories of your Linux distribution? Try the Firefox version from the official Mozilla server:
I use version for Windows 10. I only report this bug from linux machine. I have firefox from Mozilla servers.
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
I created new profile but this doesn't help. Problem exists.
I called for more help.
This bug is also affected me on Linux (Ubuntu 20.04 LTS) and on other machines (notebooks) also with Linux and Windows system.
Why people from Mozilla don't want help? No reaction from long time... I also noticed that a lof of webistes have problem with Firefox. For example IKEA website. Cart is not working properly on Firefox but on Chrome this works great.
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.
@cor-el I tried this and this doesn't help. I tried on second computer. Issue still exist.
This is not problem with Windows 10 because I tried on Ubuntu 20.04 LTS and this issue also still exists.
Athraithe ag Peter ar
Microsoft Edge and Google Chrome don't have this issue so this is problem with Firefox but Mozilla people don't want help me. It is sad because I was fan of firefox. I used this browser from fifteen years but now I am disappointed.
Athraithe ag Peter ar
Yesterday I noticed that this bug now is not affected me so this was problem with my internet provider or I think that some updates from Windows or Mozilla fixed this. Now I don't have this problem.
Réiteach Roghnaithe
I can confirm that now this website works fine. Both on Windows 10 and Ubuntu. I checked also older version of Firefox. On each vestion website now works without issue. I suppose that this was problem with my internet provider or domain owner.
So this topic can be close.
Someone must close this subject because I can't find this option. Like I said now everything works fine.