Thunderbird crashes and hangs up

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ineedacoffee

11/05/2022 04:07

hey all, I hope you can help! Thanks in advance.

Thunderbird crashes and hangs up many times every day. I am using a macbook pro, OS Monterey, 12.3.1 and Thunderbird 91.9.0 (64-bit).

When I try and submit the crash report I get an error page on submit that reads "Bad Request (400)". Trying this short thing in case the problem is how long that is ...

hey all, I hope you can help! Thanks in advance. Thunderbird crashes and hangs up many times every day. I am using a macbook pro, OS Monterey, 12.3.1 and Thunderbird 91.9.0 (64-bit). When I try and submit the crash report I get an error page on submit that reads "Bad Request (400)". Trying this short thing in case the problem is how long that is ...

Answer 1 · 2022-05-11 04:07:30

ineedacoffee Úinéir na ceiste

11/05/2022 04:08

Here is the most recent crash report; Date/Time: 2022-05-11 13:45:13.192 -0400 End time: 2022-05-11 13:45:36.694 -0400 OS Version: macOS 12.3.1 (Build 21E258) Architecture: x86_64h Report Version: 35 Incident Identifier: EB0AAE72-EDEB-4041-8049-5461EF551B15

Data Source: Stackshots Shared Cache: 6CC5ECDC-5119-37F0-9A85-4F48A50F5F78 slid base address 0x7ff80bcbd000, slide 0xbcbd000 Shared Cache: E002DD51-E525-3810-B928-ECF34DA397EE slid base address 0x7ff83f304000, slide 0x3f304000

Command: thunderbird Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Identifier: org.mozilla.thunderbird Version: 91.9.0 (91.9.0) Team ID: 43AQ936H96 Architecture: x86_64 Parent: launchd [1] PID: 80517 Time Since Fork: 54455s

Event: hang Duration: 23.50s Duration Sampled: 1.80s (process was unresponsive for 22 seconds before sampling) Steps: 18 (100ms sampling interval)

Hardware model: MacBookPro16,1 Active cpus: 12 HW page size: 4096 VM page size: 4096 Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Time Awake Since Boot: 45133s Time Since Wake: 803s

Fan speed: 1837 rpm Total CPU Time: 2.141s (6.1G cycles, 6.7G instructions, 0.91c/i) Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2 Free disk space: 126.68 GB/465.63 GB, low space threshold 3072 MB

Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting

Heaviest stack for the main thread of the target process:

 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7]
 18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea]
*18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d]

Process: thunderbird (Thunderbird) [80517] UUID: 4885E861-FAF4-3CD2-9B42-7A4CF94B270E Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Identifier: org.mozilla.thunderbird Version: 91.9.0 (91.9.0) Team ID: 43AQ936H96 Shared Cache: 6CC5ECDC-5119-37F0-9A85-4F48A50F5F78 slid base address 0x7ff80bcbd000, slide 0xbcbd000 Architecture: x86_64 Parent: launchd [1] UID: 501 Footprint: 1202.62 MB Time Since Fork: 54455s Num samples: 18 (1-18) CPU Time: <0.001s (527.5K cycles, 97.1K instructions, 5.43c/i) Note: Unresponsive for 22 seconds before sampling Note: 1 idle work queue thread omitted

 Thread 0x88617    DispatchQueue "com.apple.main-thread"(1)    Thread name "MainThread"    18 samples (1-18)    priority 46 (base 46)
 <thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x8861c    Thread name "Breakpad ExceptionHandler"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  <truncated backtrace> 1-18
   18  mach_msg_trap + 10 (libsystem_kernel.dylib + 6522) [0x7ff80bfa597a] 1-18
    *18  ipc_mqueue_receive_continue + 0 (kernel + 343888) [0xffffff8000263f50] 1-18

 Thread 0x88621    Thread name "IPC I/O Parent"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  <truncated backtrace> 1-18
   18  kevent + 10 (libsystem_kernel.dylib + 25422) [0x7ff80bfaa34e] 1-18
    *18  ??? (kernel + 6439888) [0xffffff80008343d0] 1-18

 Thread 0x88626    Thread name "JS Watchdog"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  PR_WaitCondVar + 267 (libnss3.dylib + 1366027) [0x10148180b] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x88627    Thread name "JS Wasm MachExceptionHandler"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  <truncated backtrace> 1-18
   18  mach_msg_trap + 10 (libsystem_kernel.dylib + 6522) [0x7ff80bfa597a] 1-18
    *18  ipc_mqueue_receive_continue + 0 (kernel + 343888) [0xffffff8000263f50] 1-18

 Thread 0x88628    Thread name "TaskController Thread #0"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x88629    Thread name "TaskController Thread #1"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x8862a    Thread name "TaskController Thread #2"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x8862b    Thread name "TaskController Thread #3"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x8862c    Thread name "TaskController Thread #4"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x8862d    Thread name "TaskController Thread #5"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x8862e    Thread name "TaskController Thread #6"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x8862f    Thread name "TaskController Thread #7"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18
   18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18
    *18  psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18

 Thread 0x88638    Thread name "WRWorker#0"    18 samples (1-18)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0>
 18  thread_start + 15 (libsystem_pthread.dylib + 8043) [0x7ff80bfddf6b] 1-18
   18  _pthread_start + 125 (libsystem_pthread.dylib + 25825)

Here is the most recent crash report; Date/Time: 2022-05-11 13:45:13.192 -0400 End time: 2022-05-11 13:45:36.694 -0400 OS Version: macOS 12.3.1 (Build 21E258) Architecture: x86_64h Report Version: 35 Incident Identifier: EB0AAE72-EDEB-4041-8049-5461EF551B15 Data Source: Stackshots Shared Cache: 6CC5ECDC-5119-37F0-9A85-4F48A50F5F78 slid base address 0x7ff80bcbd000, slide 0xbcbd000 Shared Cache: E002DD51-E525-3810-B928-ECF34DA397EE slid base address 0x7ff83f304000, slide 0x3f304000 Command: thunderbird Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Identifier: org.mozilla.thunderbird Version: 91.9.0 (91.9.0) Team ID: 43AQ936H96 Architecture: x86_64 Parent: launchd [1] PID: 80517 Time Since Fork: 54455s Event: hang Duration: 23.50s Duration Sampled: 1.80s (process was unresponsive for 22 seconds before sampling) Steps: 18 (100ms sampling interval) Hardware model: MacBookPro16,1 Active cpus: 12 HW page size: 4096 VM page size: 4096 Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev Time Awake Since Boot: 45133s Time Since Wake: 803s Fan speed: 1837 rpm Total CPU Time: 2.141s (6.1G cycles, 6.7G instructions, 0.91c/i) Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2 Free disk space: 126.68 GB/465.63 GB, low space threshold 3072 MB -------------------------------------------------- Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting -------------------------------------------------- Heaviest stack for the main thread of the target process: 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] Process: thunderbird (Thunderbird) [80517] UUID: 4885E861-FAF4-3CD2-9B42-7A4CF94B270E Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Identifier: org.mozilla.thunderbird Version: 91.9.0 (91.9.0) Team ID: 43AQ936H96 Shared Cache: 6CC5ECDC-5119-37F0-9A85-4F48A50F5F78 slid base address 0x7ff80bcbd000, slide 0xbcbd000 Architecture: x86_64 Parent: launchd [1] UID: 501 Footprint: 1202.62 MB Time Since Fork: 54455s Num samples: 18 (1-18) CPU Time: <0.001s (527.5K cycles, 97.1K instructions, 5.43c/i) Note: Unresponsive for 22 seconds before sampling Note: 1 idle work queue thread omitted Thread 0x88617 DispatchQueue "com.apple.main-thread"(1) Thread name "MainThread" 18 samples (1-18) priority 46 (base 46) <thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x8861c Thread name "Breakpad ExceptionHandler" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 <truncated backtrace> 1-18 18 mach_msg_trap + 10 (libsystem_kernel.dylib + 6522) [0x7ff80bfa597a] 1-18 *18 ipc_mqueue_receive_continue + 0 (kernel + 343888) [0xffffff8000263f50] 1-18 Thread 0x88621 Thread name "IPC I/O Parent" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 <truncated backtrace> 1-18 18 kevent + 10 (libsystem_kernel.dylib + 25422) [0x7ff80bfaa34e] 1-18 *18 ??? (kernel + 6439888) [0xffffff80008343d0] 1-18 Thread 0x88626 Thread name "JS Watchdog" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 PR_WaitCondVar + 267 (libnss3.dylib + 1366027) [0x10148180b] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x88627 Thread name "JS Wasm MachExceptionHandler" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 <truncated backtrace> 1-18 18 mach_msg_trap + 10 (libsystem_kernel.dylib + 6522) [0x7ff80bfa597a] 1-18 *18 ipc_mqueue_receive_continue + 0 (kernel + 343888) [0xffffff8000263f50] 1-18 Thread 0x88628 Thread name "TaskController Thread #0" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x88629 Thread name "TaskController Thread #1" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x8862a Thread name "TaskController Thread #2" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x8862b Thread name "TaskController Thread #3" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x8862c Thread name "TaskController Thread #4" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x8862d Thread name "TaskController Thread #5" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x8862e Thread name "TaskController Thread #6" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x8862f Thread name "TaskController Thread #7" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23 (libmozglue.dylib + 252903) [0x100ab9be7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 17386) [0x7ff80bfa83ea] 1-18 *18 psynch_cvcontinue + 0 (pthread + 20893) [0xffffff800373319d] 1-18 Thread 0x88638 Thread name "WRWorker#0" 18 samples (1-18) priority 31 (base 31) <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [179], IO tier 0> 18 thread_start + 15 (libsystem_pthread.dylib + 8043) [0x7ff80bfddf6b] 1-18 18 _pthread_start + 125 (libsystem_pthread.dylib + 25825)

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