Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

e mails problems

  • 5 fhreagra
  • 2 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó Matt

john922
john922
more options

Please can you help us, We have used thunderbird for many years. It updates automatically. We are sending email out to all different addresses, they are being received. However if we send an e mail to a G mail account it goes out and shows it gone but it does not reach the the g mail account . This is not just one person. this multiple g amil accounts. Our internet provider claims it is thunderbirds fault. Hope someone can help. John

Please can you help us, We have used thunderbird for many years. It updates automatically. We are sending email out to all different addresses, they are being received. However if we send an e mail to a G mail account it goes out and shows it gone but it does not reach the the g mail account . This is not just one person. this multiple g amil accounts. Our internet provider claims it is thunderbirds fault. Hope someone can help. John

All Replies (5)

david
david
  • Top 10 Contributor
more options

I have noticed that Gmail has tightened security recently, rejecting emails for various reasons. Do the messages get through when you send from web account?

john922
john922 Úinéir na ceiste
more options

Hi David, Yes if we use our webmail the messages get through. What does annoy us is that our service provider keeps saying it thunderbirds problem? They arn't will to explain why . All other emails go through via thunderbird. Many thanks John

Athraithe ag john922 ar

Chicks_Hate_Me
Chicks_Hate_Me
more options

I've seen in the past where gmail will block certain IP addresses. If you're on a system with shared accounts are hosted and one of the accounts is spamming, the IP shared at that host gets blocked for hours, days...

Not sure if that's the reason, but I've seen that happen.

Athraithe ag Chicks_Hate_Me ar

john922
john922 Úinéir na ceiste
more options

Hi Chicks_hates, Can we find out if our ip address is spamming. We can send g mail from our web address but not from thunderbird, we did get some junk emails but deleted without opening. 

Apreciate any help given.

John

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Who is your mail provider? That is an essential when looking at delivery issues.

This is especially with some US based providers who appear incapable of understanding that they provide an SMTP service to submit emails to and have an obligation to support it when things go wrong. That is not any application support, it is support of their SMTP server being misconfigured or blacklisted for spam. Unfortunately the US pop up very frequently in SPAM discussions because their SPAM legislation is so poor that marketing they consider legitimate the rest of the world blocks as spam.

You can check the SMTP server against some of the blacklisting services. I personally find these folk to be fairly comprehensive https://www.spamhaus.org/