Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No updates to preferences are retained

  • 4 fhreagra
  • 0 leis an bhfadhb seo
  • Freagra is déanaí ó Ed

more options

Any changes to preferences, whether it is the font selection for editing or changes to the account setup are not retained by Thunderbird (on Windows). (I noticed this finally when I could install a new account, use it, and lose it with the next reboot).

The profile folder opened from the Troubleshooting Information does not contain any prefs.js file. How this can be, when I'm told that TB requires that file to open, I don't know.

A search or my entire disk finds one other profile, in a folder "...\Profiles\Importable" that has a prefs.js, but that one is from over a year ago. The prefs.js file in that profile is not set to readonly itself, but both the profile folders show a [-] (not a checkmark) in the box for readonly status for the folder.

The date on the profile under "importable" tracks with my attempt at restoring my TB installation after buying a new PC. However some of the files in the supposedly used profile show as more recent that in the one under "Importable".

What is a series of steps to get things to work, including TB reporting correctly where it is reading profile information from?

Any changes to preferences, whether it is the font selection for editing or changes to the account setup are not retained by Thunderbird (on Windows). (I noticed this finally when I could install a new account, use it, and lose it with the next reboot). The profile folder opened from the Troubleshooting Information does not contain any prefs.js file. How this can be, when I'm told that TB requires that file to open, I don't know. A search or my entire disk finds one other profile, in a folder "...\Profiles\Importable" that has a prefs.js, but that one is from over a year ago. The prefs.js file in that profile is not set to readonly itself, but both the profile folders show a [-] (not a checkmark) in the box for readonly status for the folder. The date on the profile under "importable" tracks with my attempt at restoring my TB installation after buying a new PC. However some of the files in the supposedly used profile show as more recent that in the one under "Importable". What is a series of steps to get things to work, including TB reporting correctly where it is reading profile information from?

All Replies (4)

more options

"could" -> "would"

Helpful?

more options

Helpful?

more options

If I create a new profile, what happens to all the messages I've collected in mail folders?

Helpful?

more options

Actually, it's worth trying a TB reinstall without uninstalling first.

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.