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Firefox intermittantly 'mutes' audio on Pandora and SiriusXM sites

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  • Freagra is déanaí ó Kiki

justin.spitzer
justin.spitzer
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For a while now Firefox has what I will call muted audio on Pandora and SiriusXM. I say muted because I can still see the song or show continuing to play on the page, but there is no sound. On Pandora I can pause and then play the song and it will start again. On Sirius, sometimes pausing will work but many times I have to reload the page. It can happen after 30 seconds or 10 minutes, there is no consistency.

This does not happen with other browsers.

Any advice on how to solve this issue?

Running Windows 11 Lenovo laptop Firefox V132.02

For a while now Firefox has what I will call muted audio on Pandora and SiriusXM. I say muted because I can still see the song or show continuing to play on the page, but there is no sound. On Pandora I can pause and then play the song and it will start again. On Sirius, sometimes pausing will work but many times I have to reload the page. It can happen after 30 seconds or 10 minutes, there is no consistency. This does not happen with other browsers. Any advice on how to solve this issue? Running Windows 11 Lenovo laptop Firefox V132.02

All Replies (1)

Kiki
Kiki
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Hi Justin, would you please do the following steps to help our team troubleshoot the issue further?

  • Open a new tab and type in “about:logging” into the URL bar.
  • Set the logging preset to media playback.
  • Click on the Start Logging button.
  • Reproduce the bug (i.e. go to the web site that is broken for you, play the media and make the bug happen in the browser).
  • Click on the Stop Logging button when you finish capturing the bug. A new tab will open with the Firefox Profiler information.
  • Click on Upload Local profile in the top right corner of the Profiler page. Click the Upload button.
  • Share the profiler link with us. The link starts with https://share.firefox.dev.

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