Email Config
I am trying to migrate my old Roadrunner (Spectrum) email account into Thunderbird. The auto create feature will not work with the settings that Thunderbird is finding. I have verified all of my information settings with Spectrum Support, and they tell me that Thunderbird has to supply me with some sort of special settings to make this work. Any help finding this info will be appreciated.
All Replies (2)
Personally, I have this perception that Spectrum support can't find their keyboard with both hands. Thunderbird does NOT have any unusual requirements. This link may help: https://support.mozilla.org/en-US/questions/1491911
If automatic account configuration doesn't work, you have to choose Configure manually. You'll need to know what your account settings should be and manually configure the account according to those settings.
In principle, Spectrum publishes the settings needed to configure the mail client here: https://www.spectrum.net/support/internet/spectrum-email-server-settings
The quality of both their "tech support" and of the info provided there leaves a lot to be desired, though. In particular, the incoming and the outgoing servers seem to require different security settings (SSL/TLS for the incoming server, STARTTLS for the outgoing server), something that's not stated anywhere in that page and that their own "tech support" doesn't seem to know either, but you may see in this other page, which may or may not use the right server names for your email address, but the rest of settings shown there probably do apply to you:
https://www.postbox-inc.com/setup/email-settings/access-rr-com-via-imap-smtp
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.