Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Help! I just installed the Evernote plug-in for Firefox and now Firefox refuses to start. I don't know what to do! (I use Firefox 3.6.3 for Mac)

  • 2 fhreagra
  • 6 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó Moses

AnonymousUser
AnonymousUser
more options

Help! I just installed the Evernote plug-in for Firefox and now Firefox refuses to start. I don't know what to do! (I use Firefox 3.6.3 for Mac)

I installed the Evernote plug-in

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.21.11 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

Help! I just installed the Evernote plug-in for Firefox and now Firefox refuses to start. I don't know what to do! (I use Firefox 3.6.3 for Mac) == I installed the Evernote plug-in == == User Agent == Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.21.11 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

All Replies (2)

Moses
Moses
  • Moderator
more options

Hello Betti,

Have you tried starting Firefox in Diagnose Firefox issues using Troubleshoot Mode then clicking on "Disable all addons"?

AnonymousUser
AnonymousUser Úinéir na ceiste
more options

No, I didn't try that, but I managed to fix the problem in the end by simply going to the Firefox Application Support folder in the Library and deleting all files that had the same time on it (namely the moment when I downloaded Evernote and tried to restart it).

After I'd done that it opened up fine again and - even more amazingly - the Evernote plug-in still seems to have installed. Though I haven't tried using it yet. The experience has put me off Evernote a little.

Best wishes Betti