Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Have had a virus so uninstalled Firefox; now cannot reinstall - says it is already running although I cannot see any trace in Add/delete or Task Mgr

  • 1 freagra
  • 3 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó cor-el

more options

Had a Trojan DNS changer; Was running Avast. Ran Antispyware, CCleaner and thought I got it cleaned up. Am now running AVG.

Uninstalled Firefox to see if that was part of the problem but now I cannot reinstall - says already running; reboot computer to close. Have rebooted endless times and no change.

By the way - still getting redirects on IE.

Had a Trojan DNS changer; Was running Avast. Ran Antispyware, CCleaner and thought I got it cleaned up. Am now running AVG. Uninstalled Firefox to see if that was part of the problem but now I cannot reinstall - says already running; reboot computer to close. Have rebooted endless times and no change. By the way - still getting redirects on IE.

All Replies (1)

more options

Use the profile manager to create a new default profile.

See http://kb.mozillazine.org/Profile_Manager