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I tried resetting my Master Password using "chrome://pippki/content/resetpassword.xul", but when I click on "Change Master Password" it asks for my CURRENT password. I don't have a current password, because I don't remember it and am trying to reset it!

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Using FF 4.01 for laptops & desktops, Windows XP 2002 SP3. I used "chrome://pippki/content/resetpassword.xul" to reset the Master Password. Then went to Tools/Options/Security, clicked on "Change Master Password". BUT it asks for my CURRENT password and new password. I don't know my current password. Is there a default Master Password that I need to input as the Current password?

Using FF 4.01 for laptops & desktops, Windows XP 2002 SP3. I used "chrome://pippki/content/resetpassword.xul" to reset the Master Password. Then went to Tools/Options/Security, clicked on "Change Master Password". BUT it asks for my CURRENT password and new password. I don't know my current password. Is there a default Master Password that I need to input as the Current password?

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If you still have a Master Password set then it looks that resetting the MP hasn't worked.

If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete the files key3.db and signons.sqlite in the Firefox profile folder.

You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.