Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot access emails from Comcast.net Inbox Preview Page. This came on suddenly during email session.

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó steveoreno

more options

After logging in, Comcast.net Inbox Preview Page is displayed. Normally, clicking on email on the displayed list brings up the email. Also, clicking on "Inbox" displays complete inbox listing. Starting today, neither of these actions works. After clicking either one of these options, I am simply returned to the Inbox Preview Page. I am able to access my email account using Google Chrome.

After logging in, Comcast.net Inbox Preview Page is displayed. Normally, clicking on email on the displayed list brings up the email. Also, clicking on "Inbox" displays complete inbox listing. Starting today, neither of these actions works. After clicking either one of these options, I am simply returned to the Inbox Preview Page. I am able to access my email account using Google Chrome.

All Replies (2)

more options

Open Xfinity Connect preferences and switch to the Connect Lite interface. Preferences may not open in Firefox, so do the changes in IE or Chrome.


The new Xfinity Connect worked fine last spring in Firefox when it was introduced, but Comcast broke it some time last summer.

more options

Thanks the-edmeister. This solved the access problem. However, the text is too large & goes beyond my screen. to read an email, I must scroll left & right. Very irritating. Can this be fixed, or must I do my emailing with Google Chrome?

Thanks again.

Stevoreno