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Firefox crashes

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harajukushu
harajukushu
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firefox suddenly crashes every time i use it. i'm usually on facebook and various sites. sometimes it crashes just when i open facebook or several sites at a time, or sometimes just when i'm doing nothing and the browser it's just open... i don't know if it has to be with flash or java, i have all my plugins up to date, thought i have a problem installing the last version of java. i tried to navigate in safe mode, but it crashes all the same. i followed all the steps that you give in this page https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help but nothing happens, the problem's still there...

firefox suddenly crashes every time i use it. i'm usually on facebook and various sites. sometimes it crashes just when i open facebook or several sites at a time, or sometimes just when i'm doing nothing and the browser it's just open... i don't know if it has to be with flash or java, i have all my plugins up to date, thought i have a problem installing the last version of java. i tried to navigate in safe mode, but it crashes all the same. i followed all the steps that you give in this page https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help but nothing happens, the problem's still there...

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do the crashes still happen if all plugins are disabled?

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.