Firefox keeps crashing. Here are the crash reports: bp-d5d4e360-cc6f-4313-85fc-0cc6621305305/30/201311:08 AMbp-c3374347-3873-4fb2-86b7-be3f021305305/30/201310:3
Firefox keeps crashing. The only way I can open window is in safe mode. Here are the crash reports:
bp-d5d4e360-cc6f-4313-85fc-0cc6621305305/30/201311:08 AM bp-c3374347-3873-4fb2-86b7-be3f021305305/30/201310:34 AM bp-39eb4414-78bd-4a33-ade3-3acd521305305/30/201310:33 AM bp-7c3de68c-5acf-44cf-b448-07ac021305305/30/201310:33 AM bp-031ea915-70bb-4a2a-8433-08d0321305305/30/201310:33 AM
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All Replies (6)
Remove unwanted Addons and update your firefox to latest version.
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.
No. This is the error box that comes up. Same one as before:
"We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report."
How do I know what add-ons to remove?
Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
Profile Backup and Restore
I get as far as typing firefox.exe -p in the run box and when I hit enter I get the same crash window:
We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report.
Now what?
Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled. That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.
You can also try to uninstall Windows update KB2670838 if you have this update.
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes