Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Please adjust your InterneWhat do I do with this message: Please adjust your Internet Security software to allow referring URLs.

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó cor-el

more options

I am trying to access Morningstar through my Hennepin County Library Account. When I do so, I get this message:

Sorry, we were not able to authenticate you for access to this resource. Please adjust your Internet Security software to allow referring URLs.

How do I do this?

I am trying to access Morningstar through my Hennepin County Library Account. When I do so, I get this message: Sorry, we were not able to authenticate you for access to this resource. Please adjust your Internet Security software to allow referring URLs. How do I do this?

All Replies (2)

more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

more options