Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox 24 keeps crashing every day constantly on Windows 7 64bit

  • 2 fhreagra
  • 9 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Accel

more options

Firefox keeps crashing every single day! It's been a long time and I'm starting to get frustrated. It just crashes for unknown reasons. I haven't any Norton software. I tried to restart Firefox in safe mode but it crashes before entering it. I've tried restarting Firefox from the beginning, as if I have just installed it but nothing. Here is the latest crash report that I have: bp-c602fe74-e94f-477c-8212-a97e32131017

Firefox keeps crashing every single day! It's been a long time and I'm starting to get frustrated. It just crashes for unknown reasons. I haven't any Norton software. I tried to restart Firefox in safe mode but it crashes before entering it. I've tried restarting Firefox from the beginning, as if I have just installed it but nothing. Here is the latest crash report that I have: bp-c602fe74-e94f-477c-8212-a97e32131017

Réiteach roghnaithe

hello Accel, your crash is caused by a library named BitGuard.dll - when you google this file name it is often associated with malware, so i assume your system is infected...

please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 1

All Replies (2)

more options

Réiteach Roghnaithe

hello Accel, your crash is caused by a library named BitGuard.dll - when you google this file name it is often associated with malware, so i assume your system is infected...

please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

more options

Thank you very much, I've uninstalled BitGuard after searching for informations and so far I have no more problems.