Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I can no longer open weblinks from my daughter's school after updating to iOS 10.8.5

  • 7 bhfreagra
  • 1 leis an bhfadhb seo
  • 9 views
  • Freagra is déanaí ó cor-el

more options

My daughter's school uses a website called RenWeb for school information. I can login to the site without problems. But they often send e-mail with web links from RenWeb. I used to be able to open those links but now they start loading but get stuck. I can still open those links on my iPhone. I can open those links in Safari, but Firefox is my default browser and I would prefer to keep it that way. I have an iMac and recently upgraded to iOS 10.8.5.

My daughter's school uses a website called RenWeb for school information. I can login to the site without problems. But they often send e-mail with web links from RenWeb. I used to be able to open those links but now they start loading but get stuck. I can still open those links on my iPhone. I can open those links in Safari, but Firefox is my default browser and I would prefer to keep it that way. I have an iMac and recently upgraded to iOS 10.8.5.

Réiteach roghnaithe

Those are PDF files.
The built-in Firefox PDF Viewer doesn't always handle all PDF documents correctly, so it is possible that this is happening in your case.
So you can consider to open them in PDF reader program (Preview or Adobe Reader) in case those program accepts internet based URLs.

See also:

Read this answer in context 👍 0

All Replies (7)

more options

I already tried clearing my computer's cache and deleting all cookies from RenWeb.

more options

Did you try t open the links by pasting them in the Firefox location bar?

What kind of links are that?
Are that links to the RenWeb website or the domain of this school or to other websites?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

See also:

more options

They will not open when I copy and paste them into Firefox. Here is one of the links:

https://cca.client.renweb.com/ftp/CCA/Email/1202684/Speech%20Meet%20Letter%20with%20password%20and%20dates%2013-14.pdf

I will try the Safe Mode

more options

In Safe Mode the link would still not load when I pasted it in.

When I reset Firefox, the problem was still there as well.

I am near the end of my trouble-shooting understanding :-)

Thank you for the help!

more options

Réiteach Roghnaithe

Those are PDF files.
The built-in Firefox PDF Viewer doesn't always handle all PDF documents correctly, so it is possible that this is happening in your case.
So you can consider to open them in PDF reader program (Preview or Adobe Reader) in case those program accepts internet based URLs.

See also:

more options

Thank you! I changed the default to opening them in Adobe Reader and it works like a charm! I so appreciate your help in solving this problem!

more options

You're welcome.