Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Getting pop-up to download browser update when I access Firefox but it goes away if I X it. Is there a virus doing this?

  • 1 freagra
  • 60 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Nellus

bcadrine
bcadrine
more options

Below is the pop-up I get when navigating in FF.

The media content is not shown properly.

(THIS IS THE FIRST POP-UP)

It is recommended to update your system player now Your system can’t play media content and services properly. Make sure to download the short update and install it as shown. Select Version:

(THIS IS THE NEXT POP-UP WITH THE HEADER INFORMATION)

http://wvd.proresync.net/sd/cpops-1.2.0.html?u=http%3A%2F%2Fwvd.proresync.net%2Fsd%2Fapps%2Ffusionx%2F0.0.4.html%3Faff%3D1060-2080&p=SuperLyrics

Update your Browser You are recommended to use another browser. Update to the fast and secure free browser.

www.olivebrowser.com protects and guarantees security in the collection and processing of the data that is affected through this site as well as the strict compliance with the current policy with regards to data protection. The following paragraphs inform about our procedures of data collection and processing. Through this website personal data will be collected with the purposes of managing and providing our services, sending internal commercial promotions and providing information of interest for users, related the services of the site. These data are stored in a archive of personal data whose www.olivebrowser.com is holder, properly registered at the Agency of Data Protection. Nevertheless, the data holder may communicate his/her intention not to be sent any more information at any moment, by sending an email to contact@tuguu.com.Identification and contact data of the Company. www.olivebrowser.com is a product of Tuguu SL (http://www.tuguu.com) is a Spanish company based in Santa Cruz de Tenerife (Islas Canarias) Calle Bentinerfe nº 35 Pol. Ind. La Atalaya. Terms of use and Privacy Policy - Should users wish to file any complaints, they can contact the company through the support form available in the site or sending a message to the email address contact@tuguu.com. Additional Information We Collect. When you use our Services, we collect tracking information like IP address, browser and operative system you are using, details about your computer hardware, the applications you have installed on your PC, and pages you visited on our Sites. None of this information is to identify you personally and we do not add this information to your Personally Identifiable Information. Cookies. You can choose if you want to accept or reject all the cookies by modifying your browser preferences. But it is possible that by rejecting all cookies you may be unable to use our Services. Security. We try not to collect information about children under the age of 13, but sometimes it's very difficult to make sure that the person who is providing the information is above 13, that's why we encourage parents and guardians to visit the websites that their children visit. The means with which website operators collect and use the personal information of children under 13 is regulated by The Federal Trade Commission ("FTC") and it's followed by the Children's Online Privacy Protection Act of 1998 (the "Act"). For more information about the Act and children's on-line privacy in general you can visit the FTC's web site at www.ftc.gov/privacy and for safety tips on privacy visit www.OnGuardOnline.gov. International Policy." Our Services are hosted by servers in United States & France. When you submit your personal information you should be aware that you understand and consent, to its transfer, storage and processing in United States & France. Alternatively, if you would like, contact us via e-mail at contact@tuguu.com 

Set as my default browser
Below is the pop-up I get when navigating in FF. The media content is not shown properly. (THIS IS THE FIRST POP-UP) It is recommended to update your system player now Your system can’t play media content and services properly. Make sure to download the short update and install it as shown. Select Version: (THIS IS THE NEXT POP-UP WITH THE HEADER INFORMATION) http://wvd.proresync.net/sd/cpops-1.2.0.html?u=http%3A%2F%2Fwvd.proresync.net%2Fsd%2Fapps%2Ffusionx%2F0.0.4.html%3Faff%3D1060-2080&p=SuperLyrics Update your Browser You are recommended to use another browser. Update to the fast and secure free browser. www.olivebrowser.com protects and guarantees security in the collection and processing of the data that is affected through this site as well as the strict compliance with the current policy with regards to data protection. The following paragraphs inform about our procedures of data collection and processing. Through this website personal data will be collected with the purposes of managing and providing our services, sending internal commercial promotions and providing information of interest for users, related the services of the site. These data are stored in a archive of personal data whose www.olivebrowser.com is holder, properly registered at the Agency of Data Protection. Nevertheless, the data holder may communicate his/her intention not to be sent any more information at any moment, by sending an email to contact@tuguu.com.Identification and contact data of the Company. www.olivebrowser.com is a product of Tuguu SL (http://www.tuguu.com) is a Spanish company based in Santa Cruz de Tenerife (Islas Canarias) Calle Bentinerfe nº 35 Pol. Ind. La Atalaya. Terms of use and Privacy Policy - Should users wish to file any complaints, they can contact the company through the support form available in the site or sending a message to the email address contact@tuguu.com. Additional Information We Collect. When you use our Services, we collect tracking information like IP address, browser and operative system you are using, details about your computer hardware, the applications you have installed on your PC, and pages you visited on our Sites. None of this information is to identify you personally and we do not add this information to your Personally Identifiable Information. Cookies. You can choose if you want to accept or reject all the cookies by modifying your browser preferences. But it is possible that by rejecting all cookies you may be unable to use our Services. Security. We try not to collect information about children under the age of 13, but sometimes it's very difficult to make sure that the person who is providing the information is above 13, that's why we encourage parents and guardians to visit the websites that their children visit. The means with which website operators collect and use the personal information of children under 13 is regulated by The Federal Trade Commission ("FTC") and it's followed by the Children's Online Privacy Protection Act of 1998 (the "Act"). For more information about the Act and children's on-line privacy in general you can visit the FTC's web site at www.ftc.gov/privacy and for safety tips on privacy visit www.OnGuardOnline.gov. International Policy." Our Services are hosted by servers in United States & France. When you submit your personal information you should be aware that you understand and consent, to its transfer, storage and processing in United States & France. Alternatively, if you would like, contact us via e-mail at contact@tuguu.com Set as my default browser

All Replies (1)

Nellus
Nellus
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!