Firefox crashes
Firefox keeps crashing when I try to open it. I can't even get to open it in safe mode. Crash ID: bp-af0220ea-8739-4c15-881b-0a6af2140213
Firefox keeps crashing when I try to open it. I can't even get to open it in safe mode.
Crash ID: bp-af0220ea-8739-4c15-881b-0a6af2140213
All Replies (1)
Can you bring up the Profile Manager to create a new profile?
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.