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won't load scrabble on facebook

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Mozzymoz
Mozzymoz
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Hi, I've downloaded the latest version of Mozilla and I've upgraded my flash player but the Scrabble game on Facebook still won't load. It looks like it starts to load but gets stuck with a spinning loading icon. What do I do to resolve this - techy stuff drives me mad!!

thanks

Miranda

Hi, I've downloaded the latest version of Mozilla and I've upgraded my flash player but the Scrabble game on Facebook still won't load. It looks like it starts to load but gets stuck with a spinning loading icon. What do I do to resolve this - techy stuff drives me mad!! thanks Miranda

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cor-el
cor-el
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If you use extensions ("3-bar" menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions do not block content. There is security software that can interfere with loading content, so check that as well.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window