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Firefox crashes

  • 1 Mbohovái
  • 1 oguereko ko apañuái
  • 1 Hecha
  • Mbohovái ipaháva the-edmeister

TheJohn
TheJohn
more options

Crashes after restart, even in safe mode. Once you can get it running it seems relatively stable, but after every reboot it crashes when opening. and won't open even after clicking "Restart Firefox"


bp-060e5c14-c0df-4b1f-a644-c255e2160726

Crashes after restart, even in safe mode. Once you can get it running it seems relatively stable, but after every reboot it crashes when opening. and won't open even after clicking "Restart Firefox" bp-060e5c14-c0df-4b1f-a644-c255e2160726

Ñemoĩporã poravopyre

Disable Trusteer Rapport and see if those crashes stop or drastically decrease.

You should check for an updated version of that Trusteer Rapport add-on. My understanding is that it may need to be updated as Firefox is updated.

3 red-flagged Rapport DLL files in "Modules" in that crash report and 1 for a WebRoot DLL file (WRusr.dll).

Do you have a WebRoot application installed? In addition to Trusteer Rapport, which might use that WRusr.dll file as part of their add-on for Firefox.

Emoñe’ẽ ko mbohavái ejeregua reheve 👍 0

Opaite Mbohovái (1)

the-edmeister
the-edmeister
  • Moderator
more options

Ñemoĩporã poravopyre

Disable Trusteer Rapport and see if those crashes stop or drastically decrease.

You should check for an updated version of that Trusteer Rapport add-on. My understanding is that it may need to be updated as Firefox is updated.

3 red-flagged Rapport DLL files in "Modules" in that crash report and 1 for a WebRoot DLL file (WRusr.dll).

Do you have a WebRoot application installed? In addition to Trusteer Rapport, which might use that WRusr.dll file as part of their add-on for Firefox.