Hello malcpritch, the easiest way to slove this problem would be a reinstall of the browser. Isn't there a possibilty to download Firefox from a other browser like Internet Explorer for example? If you don't have a other browser on your computer may try to uninstall Add-ons, propably something is blocking your connection. In order to uninstall a possibly unwanted extension, please do the following: #Click the menu button [[Image:New Fx Menu]] and choose Add-ons. #Once the Add-on Manager has opened in a new tab, click the ''Extensions'' button on the left side of the window. #You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension. #To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on. #Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the ''Restart now'' link in the message. You can find further information about uninstalling extensions in the following articles: *[[Disable or remove Add-ons]] *[[Remove a toolbar that has taken over your Firefox search or home page]]