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kate8collins
kate8collins
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On some sites - like The Telegraph - the page will not scroll. I can move down if i refresh and either 'page down' or 'end' but I cannot scroll and therefore sometime miss the bit in the middle. Edge will scroll on these pages, but i don't want to use Edge. Why does Firefox not work? This is a new thing, maybe last week or two. It was ok before that. I am using a desktop with Windows 10.

On some sites - like The Telegraph - the page will not scroll. I can move down if i refresh and either 'page down' or 'end' but I cannot scroll and therefore sometime miss the bit in the middle. Edge will scroll on these pages, but i don't want to use Edge. Why does Firefox not work? This is a new thing, maybe last week or two. It was ok before that. I am using a desktop with Windows 10.

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cor-el
cor-el
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window