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Web site continually loads but never actually fully loads. Page is unusable. Loads in Chrome but not Firefox on Windows 10

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paulbgagnon
paulbgagnon
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Web site continually loads but never actually fully loads. Page is unusable. Loads in Chrome but not Firefox on Windows 10. https://radio.garden/ It is a site that graphically displays dots for radio station all over the planet. Works great on Chrome. I would really like to use it on Firefox. Any assistance would be greatly appreciated. Paul

Web site continually loads but never actually fully loads. Page is unusable. Loads in Chrome but not Firefox on Windows 10. https://radio.garden/ It is a site that graphically displays dots for radio station all over the planet. Works great on Chrome. I would really like to use it on Firefox. Any assistance would be greatly appreciated. Paul
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Terry
Terry
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When I attempt to load it, I get a page for a local area, which is 'http'. Have you selected HTTPS-only on the Privacy & Security page of Options?

cor-el
cor-el
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Hi

That website uses WebGL.

Do you see WebGL related messages in the Web Console ?

You can also check the Graphics section on the "Help -> Troubleshooting Information" (about:support) page.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window