Hi Ronald, are you getting a specific error message in any of these places: * in the page * in a popup message * on the Downloads toolbar button's drop-down list * on the Downloads list (Ctrl+J) Also, are you trying to download directly from Trend Micro's site -- https://www.trendmicro.com/en_us/forHome/products/maximum-security.html Maybe you are clicking the Free Trial button at the bottom of that page. When you click that, an overlay appears in the page. If you are not seeing the overlay with the download link, maybe an ad blocker or other content blocker is hiding it: '''Double-check content blockers:''' Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server). (A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: [[Enhanced Tracking Protection in Firefox for desktop]]. (B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site. Any progress so far?