hello annflan, thanks for reporting with your crash ID. this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support

Hi Philipp

Thanks for the reply but unfortunately i don't have administrators rights so i need to get on to my desktop support team to run trustees rapport. I have mentioned this to them, so they may try this resolution!

Thanks

annflan

You may sill be able to disable any Trusteer Raport related software from running with Firefox. It should be listed in the addons as plugins and or extensions. There may be more than one item involved.

For forum cross referencing purposes

• Report for Your Crash ID bp-6f81e687-e66a-4188-9590-57e532140203
• Crash Signature: tanzanlight.dll@0x1e185
• my comment Trusteer Rapport software present. tanzanlight Trusteer related e.g. see http://www.shouldiblockit.com/tanzanlight.dll-13724.aspx