Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send or receive emails

  • 4 replies
  • 11 have this problem
  • 8 views
  • Last reply by Riobrandjai

Riobrandjai
Riobrandjai
more options

My Thunderbird mailbox hasn't received any mail since 26/05/2014 and i can't send emails either. I have tried the get mail button but nothing happens. When i try to send an email i get an error message stating that: Sending of message failed. The message could not be sent because connecting to SMTP server smtp.ntlworld.com failed. The Server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server setting are correct and try again, or contact the server administrator.

I have not changed any server setting and and am not sure what they should be to verify them.

many thanks

My Thunderbird mailbox hasn't received any mail since 26/05/2014 and i can't send emails either. I have tried the get mail button but nothing happens. When i try to send an email i get an error message stating that: Sending of message failed. The message could not be sent because connecting to SMTP server smtp.ntlworld.com failed. The Server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server setting are correct and try again, or contact the server administrator. I have not changed any server setting and and am not sure what they should be to verify them. many thanks

Chosen solution

I use ntlworld and I have the same problem. However, it's not Thunderbird: there is currently an issue with all mail on Virgin Media (i.e. ntlworld). The estimated time for resolution is 22:30 UK time.

Read this answer in context 👍 1

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/en-US/kb/problems-sending-and-receiving-messages

Riobrandjai
Riobrandjai Question owner
more options

If I cannot fix the problem I shall have no other option than change to another email supply!

mmmason
mmmason
more options

Chosen Solution

I use ntlworld and I have the same problem. However, it's not Thunderbird: there is currently an issue with all mail on Virgin Media (i.e. ntlworld). The estimated time for resolution is 22:30 UK time.

Riobrandjai
Riobrandjai Question owner
more options

thanks for the help.