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tb can't login to send emails, can login to save drafts?

  • 9 replies
  • 3 have this problem
  • 1 view
  • Last reply by Matt

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Thunderbird 24.5.0 on OSX.

When I try to send email, I receive message "Login failed". When I 'cancel' that dialog, I receive the message "Sending of message failed. The message could not be sent using SMTP server [server address] for an unknown reason.."

I have double-checked that the outgoing server settings are all correct. They are identical to what I have setup on thunderbird on a pc that is sending/receiving fine on the same account.

I can receive email, and strangely, I can save drafts, which do get saved to the server. I assume drafts are 'sent' to server using the same outgoing SMTP settings so not sure what is going on here?

Thunderbird 24.5.0 on OSX. When I try to send email, I receive message "Login failed". When I 'cancel' that dialog, I receive the message "Sending of message failed. The message could not be sent using SMTP server [server address] for an unknown reason.." I have double-checked that the outgoing server settings are all correct. They are identical to what I have setup on thunderbird on a pc that is sending/receiving fine on the same account. I can receive email, and strangely, I can save drafts, which do get saved to the server. I assume drafts are 'sent' to server using the same outgoing SMTP settings so not sure what is going on here?

All Replies (9)

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Thanks but I've tried these steps already and ended up here

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Please post your Troubleshooting Information.
Help (Alt-H) - Troubleshooting Information

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Thanks, I checked through those steps already and ended up here

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Your Troubleshooting Information?

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Sorry, is this what you were after?

The only thing I can think is that the mailsever uses a self-signed certificate, although this has not caused any problems in the past.

 Application Basics
   Name: Thunderbird
   Version: 24.5.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:24.0) Gecko/20100101 Thunderbird/24.5.0
   Profile Folder: Show in Finder
   Application Build ID: 20140424091057
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) [REDACTED]:993, SSL, passwordCleartext
     OUTGOING: [REDACTED]:587, alwaysSTARTTLS, passwordEncrypted, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Extensions
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 24.5.0
     font.internaluseonly.changed: true
     mail.openMessageBehavior.version: 1
     mail.spotlight.firstRunDone: true
     mailnews.database.global.datastore.id: b47e8d9b-9e84-ba40-a903-ebb289241ca
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1402429908
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
 Graphics
     Vendor ID: 0x8086
     Device ID: 0x a2e
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: quartz
     AzureFallbackCanvasBackend: none
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
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OUTGOING: [REDACTED]:587, alwaysSTARTTLS, passwordEncrypted, true

Try with 'passwordCleartext' instead of 'passwordEncrypted'.

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No luck with that. If I change authentication to 'normal password', I get the same problem. If I also select 'none' in 'connection security', it tells me the server requires encryption.

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having the server name would make this so much simpler. It is after all in every email you send anywhere.