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Hardware Acceleration not working on Firefox 30 for OSX

  • 5 replies
  • 22 have this problem
  • 33 views
  • Last reply by guigs

fcuenca
fcuenca
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I upgraded to Firefox 30, and started noticing screen rendering issues. In some cases, like the main Facebook page, big areas of the screen turn into a white box. In other cases, like input boxes and text boxes, the box turns white once scrolling is required. Another example is the Add-ons screen, where scrolling the list turns al the text and icons white over the gray background.

The problem disappears once you disable the hardware acceleration option in the preferences. It was working fine before the upgrade.

Is there any other solution to this problem?

I upgraded to Firefox 30, and started noticing screen rendering issues. In some cases, like the main Facebook page, big areas of the screen turn into a white box. In other cases, like input boxes and text boxes, the box turns white once scrolling is required. Another example is the Add-ons screen, where scrolling the list turns al the text and icons white over the gray background. The problem disappears once you disable the hardware acceleration option in the preferences. It was working fine before the upgrade. Is there any other solution to this problem?

All Replies (5)

FredMcD
FredMcD
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Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash Player is: http://get.adobe.com/flashplayer/

FredMcD
FredMcD
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From Mozilla help files;

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

fcuenca
fcuenca Question owner
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Upgraded Flash to version 14, but the problem still persists if I re-enable Hardware Acceleration.

Modified by fcuenca

FredMcD
FredMcD
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It could be the work of one of your add-ons, or even add / mal-ware. Look thru your add-ons list and make sure you know what each one is there for. Also, check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder Linux:

  • Ubuntu Unity {web link}
  • Xfce: Applications Menu category sections
  • options depends on the package manager and the desktop environment

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

guigs
guigs
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Did you try to upgrad your graphics cards as well: in this post?