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No show remote content message option after Thunderbird version 31.0 update

  • 8 replies
  • 21 have this problem
  • 25 views
  • Last reply by Toad-Hall

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Thunderbird version 31.0 updated via its usual automatic update and now I can't see the remote content of new messages.

Through online searches I found references to the fact that the "Show remote content" button is now replaced with a new notification bar with a preferences button to show remote content.

I have no problem with this change except for the fact that I do not get this new notification bar and button, nor the old one, so I'm currently unable to get a message to load its remote content unless I enable the general privacy setting to allow remote content which is far from what I want.

I have also checked the permissions.default.image setting through the config editor and it is set to 1.

I also found search hits suggesting restarting Thunderbird if this new notification bar is missing. I have restarted TB many time and even download the installation file for version 31.0 and re-installed it that way and have also reboot my machine a few times but still no remote content message option.

Please help.

Thunderbird version 31.0 updated via its usual automatic update and now I can't see the remote content of new messages. Through online searches I found references to the fact that the "Show remote content" button is now replaced with a new notification bar with a preferences button to show remote content. I have no problem with this change except for the fact that I do not get this new notification bar and button, nor the old one, so I'm currently unable to get a message to load its remote content unless I enable the general privacy setting to allow remote content which is far from what I want. I have also checked the permissions.default.image setting through the config editor and it is set to 1. I also found search hits suggesting restarting Thunderbird if this new notification bar is missing. I have restarted TB many time and even download the installation file for version 31.0 and re-installed it that way and have also reboot my machine a few times but still no remote content message option. Please help.

Modified by Rhys McWilliams

Chosen solution

have you restarted with add-ons disabled? Help menu > restart with add-ons disabled.

V31 has significant changes to the user interface and this could well cause issues in add-ons and themes that have been stable for years.

Read this answer in context 👍 2

All Replies (8)

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Chosen Solution

have you restarted with add-ons disabled? Help menu > restart with add-ons disabled.

V31 has significant changes to the user interface and this could well cause issues in add-ons and themes that have been stable for years.

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Thanks Matt, I dis as suggested and the new notification bar was visible on the relevant messages. I restarted again with add-ons back to normal and started disabling them one at a time, and restarting TB, and it seems that the "culprit" was "Follow Reply 1.0.6".

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does Ctrl + Shift + O do something similar to the add-on?

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Hi Matt, Thank you, Ctrl+Shift+O works perhaps better than the add-on. I wasn't too upset about not being able to use that add-on as I didn't really use it all that often but was useful now and again, but your suggestion provides a solution that no longer requires the add-on for me:)

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Hi Matt discovered that I have the same issue. Tried with Addons disabled but had no effect.

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Update for anyone who needs to be aware: Version 31.0 has changed where the 'allow remote content' is now modified.

For email addresses / contacts who have been previously selected to allow showing remote content or to select websites that you choose to Allow or Block remote images and other content.

  • Tools > Options > Privacy

or

  • menu Icon > Options > Options > Privacy

under 'Mail Content' click on 'Exceptions'

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I'd like to know why the Tbird team made it more difficult to show remote content. Was there something broken with the simple, obvious, right-there Show Remote Content button? I don't have an issue with providing other options, but for me 99% of the time I just want to see the remote (usually images) content.

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This topic has been reported as a bug. the 'options' button is not really the correct format for a drop down list. There should be a quick single click option.

See bug report:

Please vote for the bug. It is located in the upper section:

Importance: 	-- normal with 3 votes (vote)

Modified by Toad-Hall