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I can't download Firefox because it doesn't recognize me as either the Adminsitrator or Current User.

  • 6 replies
  • 2 have this problem
  • 1 view
  • Last reply by ideato

punagirl
punagirl
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There are 2 options to choose from: Current User (with my name on it) and Administrator. I am both the current user and the Administrator. When I choose the Current user option, nothing happens. When I choose the Administrator option and include my Administrator password, nothing happens. Firefox never used to be this difficult to download before. What happened? I've been trying to do this for more than 3 hours now!  :(

There are 2 options to choose from: Current User (with my name on it) and Administrator. I am both the current user and the Administrator. When I choose the Current user option, nothing happens. When I choose the Administrator option and include my Administrator password, nothing happens. Firefox never used to be this difficult to download before. What happened? I've been trying to do this for more than 3 hours now! :(

Chosen solution

You are welcome

Read this answer in context 👍 0

All Replies (6)

the-edmeister
the-edmeister
  • Moderator
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Try downloading the full off-line installer package and save it - don't run it. http://www.mozilla.com/en-US/firefox/all.html

ideato
ideato
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Hello, if the above the-edmeister's reply does not help, then try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) and then see if that allows to install Firefox from the the-edmeister's above link.

thank you

punagirl
punagirl Question owner
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There is no "Save" option, only "Run" or "Cancel".  :(

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to save the file via the right-click context menu (IE: Save Target As; Firefox: Save Link As) if you can't do this via a left-click.

punagirl
punagirl Question owner
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Thank you, Ideato! I was able to download Firefox from Safe Mode! Woohoo! Now I am a happy camper.  :)

ideato
ideato
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Chosen Solution

You are welcome