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Playing mp4 audio gives error message "Video can't be played because the file is corrupt"

Krava
Krava
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Playing a particular mp4 audio file directly from a website link gives error message "Video can't be played because the file is corrupt". However other mp4 audio files from this same website do work correctly. What can I do to get all the the mp4 audio files to play directly from the same website? I must have the correct plugins, etc. since the other files play. This file is not playing from YouTube, is it on the website. Thank you for your help.

Playing a particular mp4 audio file directly from a website link gives error message "Video can't be played because the file is corrupt". However other mp4 audio files from this same website do work correctly. What can I do to get all the the mp4 audio files to play directly from the same website? I must have the correct plugins, etc. since the other files play. This file is not playing from YouTube, is it on the website. Thank you for your help.

Chosen solution

What is the link to the site and file in question?

MP4 files should be handled by Firefox itself, not a plug-in.

  1. Click the ≡ Menu Button and choose Add-ons.
  2. Click Plugins.
  3. Set every plug-in to "Never Activate".
  4. Try loading the file again. Is there any difference?

You have two versions of Flash Player installed. Perform a clean installation of Flash Player as follows.

  1. From the following page, save the uninstaller somewhere handy, like the desktop.
  2. From the following page, save the installer for other browsers. If you also use Flash Player in Internet Explorer, also save the ActiveX version.
  3. Exit all applications.
  4. Run the uninstaller.
  5. In Windows Explorer, try to open the following folders. If they still exist, delete them manually. 
    • C:\Windows\system32\Macromed\Flash\
    • C:\Windows\SysWOW64\Macromed\Flash\
    • %AppData%\Adobe\Flash Player\
    • %AppData%\Macromedia\Flash Player\
  6. Restart your computer.
  7. Run the installer for other browsers.
  8. Run the ActiveX installer if you downloaded it.
Read this answer in context 👍 4

All Replies (1)

Gingerbread Man
Gingerbread Man
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Chosen Solution

What is the link to the site and file in question?

MP4 files should be handled by Firefox itself, not a plug-in.

  1. Click the ≡ Menu Button and choose Add-ons.
  2. Click Plugins.
  3. Set every plug-in to "Never Activate".
  4. Try loading the file again. Is there any difference?

You have two versions of Flash Player installed. Perform a clean installation of Flash Player as follows.

  1. From the following page, save the uninstaller somewhere handy, like the desktop.
  2. From the following page, save the installer for other browsers. If you also use Flash Player in Internet Explorer, also save the ActiveX version.
  3. Exit all applications.
  4. Run the uninstaller.
  5. In Windows Explorer, try to open the following folders. If they still exist, delete them manually. 
    • C:\Windows\system32\Macromed\Flash\
    • C:\Windows\SysWOW64\Macromed\Flash\
    • %AppData%\Adobe\Flash Player\
    • %AppData%\Macromedia\Flash Player\
  6. Restart your computer.
  7. Run the installer for other browsers.
  8. Run the ActiveX installer if you downloaded it.