Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't access 1 website - no solution found

  • 2 replies
  • 1 has this problem
  • 17 views
  • Last reply by TNjazzgal

TNjazzgal
TNjazzgal
more options

Because of this issue, I have uninstalled & re-installed Firefox from the genuine download site, so I have the latest version. I can access any website (that I have tried) from Firefox, except the following website: http://members.amazingacademy.com. I can access this site from other browsers. I have contacted the website and they have advised me that they are not having any other reports of problems from other members using Firefox. I have added Firefox to my firewall & restarted my computer. I tried to add it to Malwarebytes, but cannot, since I have the free version, so I don't know if this may be the problem. I don't see any way to add safe websites to Microsoft Security Essentials. Please help! I hate Chrome & IE!

Because of this issue, I have uninstalled & re-installed Firefox from the genuine download site, so I have the latest version. I can access any website (that I have tried) from Firefox, except the following website: http://members.amazingacademy.com. I can access this site from other browsers. I have contacted the website and they have advised me that they are not having any other reports of problems from other members using Firefox. I have added Firefox to my firewall & restarted my computer. I tried to add it to Malwarebytes, but cannot, since I have the free version, so I don't know if this may be the problem. I don't see any way to add safe websites to Microsoft Security Essentials. Please help! I hate Chrome & IE!

Chosen solution

Hello,

Try clearing your cookies and cache and then try signing in again.

  • History (or New Fx Menu > History) > Clear Recent History

Or: "Clear the Cache":

  • Tools (or New Fx Menu > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools (or New Fx Menu > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Read this answer in context 👍 1

All Replies (2)

CoryMH
CoryMH
more options

Chosen Solution

Hello,

Try clearing your cookies and cache and then try signing in again.

  • History (or New Fx Menu > History) > Clear Recent History

Or: "Clear the Cache":

  • Tools (or New Fx Menu > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools (or New Fx Menu > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Modified by CoryMH

TNjazzgal
TNjazzgal Question owner
more options

I had already tried clearing the cache & cookies. I was able to solve the problem by using the "reset Firefox" option on the troubleshooting page (instead of running it in safe mode). Thanks for your help!