Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Message: Your Web browser must accept cookies in order for you to send your data. Please adjust your browser settings to enable this site to store cookies.

more options

Hello! I have two questions.

(1) I want to submit a question through www.tune-up.com but the website does not accept my inquiry.

I get the following message: "Your Web browser must accept cookies in order for you to send your data. Please adjust your browser settings to enable this site to store cookies and access this site again."

I checked my cookie settings, and it looks like I have the Firefox default settings (i.e. cookies are accepted). Tried to submit my inquiry again but it does not work. Please advise how to make sure I can submit inquiries etc.

(2) I want to start using the Google search again but not sure how do change the settings. I do not want to have DuckDuck Go as my default. Would you please describe how to change back to Google? Also, is the problem I described above perhaps related to the DuckDuckGo search engine I use?

I look forward to your assistance which is greatly appreciated - Thank you!

Hello! I have two questions. (1) I want to submit a question through www.tune-up.com but the website does not accept my inquiry. I get the following message: "Your Web browser must accept cookies in order for you to send your data. Please adjust your browser settings to enable this site to store cookies and access this site again." I checked my cookie settings, and it looks like I have the Firefox default settings (i.e. cookies are accepted). Tried to submit my inquiry again but it does not work. Please advise how to make sure I can submit inquiries etc. (2) I want to start using the Google search again but not sure how do change the settings. I do not want to have DuckDuck Go as my default. Would you please describe how to change back to Google? Also, is the problem I described above perhaps related to the DuckDuckGo search engine I use? I look forward to your assistance which is greatly appreciated - Thank you!

All Replies (1)

more options

On #1, you can check the site-specific cookie setting using the Permissions panel of the Page Info dialog. When you are on the page, you can open that dialog using either:

  • right-click the page > View Page Info > Permissions
  • click the padlock or globe icon in the address bar > More Information > Permissions

Skim or scroll down to "Set Cookies" to make sure it is not set to Block.

If that is okay, some other random thoughts:

  • Are you using the site in a private browsing window?
  • Do you recall disabling DOM storage, which sites sometimes use instead of cookies to store large blobs of data (Firefox controls access to DOM storage using your cookie setting for the site)?

On #2, your default search engine should not have changed. To change it to Google, you can use the icon on the left end of the search bar (the classic small search box that appears on the toolbar). Please see: Search bar - add, change and manage search engines on Firefox.

I don't think there is any connection between #2 and #1.