Sent items aren't copying to sent folder/no limitations on server side
When sending a message, Thunderbird responds with a message that says that the email cannot be sent to the sent folder. Sometimes it will eventually copy to the sent folder and sometimes it won't. When it does copy there are multiple copies in the sent folder. I've already checked on the server side and we don't have any limitations. The server is running smoothly. Is anyone else experiencing these issues and is there a patch for this?
All Replies (4)
Check your settings are correct: Tools > Account Settings Click on 'Copies & Folders' for the imap mail account. when sending messages Select: Place a copy in Select: 'Other' and select the Sent folder on the imap mail account. click on OK
Then check to see how big the 'Sent' folder has become. If this is an IMAP mail account and you synchronise the Sent folder, then a copy of the folder is created in your Profile mail account folder. It is saved as an mbox text file. All emails are written one after the other into that single file. The bigger the file, the more memory it takes to open it. Suggest you archive any sent emails older than a month. This will reduce the size of the file. Setting up Archive options:
If this is a Hotmail/live/outlook.com or Gmail account, uncheck the "Place copy in" setting above, since these providers automatically copy messages to the IMAP Sent folder.
My Sent folder does not "light up" in the left panel. I click on it and nothing happens. I get the error message when I send an e-mail that it won't be copied to the sent folder, so I never know what I've actually sent. I check with the addressees, and they have received the e-mail, but I can't tell that! Help, please????!!!! my e-mail is gal@atmc.net.
10thteegal: Please provide info. Q: Is this a POP or IMAP mail account? Q: If POP, do you use Global Inbox (Local Folders) or do emails go to their own mail account Inbox?
Check your settings : Tools > Account Settings or Menu icon > Options > Account Settings
Click on 'Copies & Folders' for the mail account. when sending messages Q: Is this selected? Select: Place a copy in
If POP mail account: Select: 'Sent folder on' and select the mail account name.
If POP mail account using Global Inbox (Local folders) Select: 'Sent folder on' and select Global Inbox (Local folders)
If IMAP Select: 'Other' and select the Sent folder on the imap mail account.
click on OK
What setting have you got selected? Post an image of Account Settings 'Copies & folders' if it helps you to explain more clearly.