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Firefox crashes

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  • 2 have this problem
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  • Last reply by FredMcD

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I cannot start firefox, a crash message is displayed, find here attached the latest report submitted. Looking forward for your feedback no how to solve this crash, Regards Ivan

I cannot start firefox, a crash message is displayed, find here attached the latest report submitted. Looking forward for your feedback no how to solve this crash, Regards Ivan

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Hello Ivan, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?