Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Xfinity toolbar enabled but does not appear on screen

more options

My Xfinity toolbar is enabled but does not appear on the screen. Have tried to disable it, remove it and add it back but no luck. There is a space for it above my Norton toolbar but it is only that -- space. How can I make it reappear?

My Xfinity toolbar is enabled but does not appear on the screen. Have tried to disable it, remove it and add it back but no luck. There is a space for it above my Norton toolbar but it is only that -- space. How can I make it reappear?

Chosen solution

Problem was solved by downloading a new version of the toolbar from Comcast. They use to automatically update this toolbar but for some reason mine stopped being updated. But problem is now solved by this newer version, the toolbar is now visible on the screen.

Read this answer in context 👍 0

All Replies (11)

more options

Hello,

What version of Firefox are you currently using?

Cheers,

Snowydogs

more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

more options

Snowydogs said

Hello, What version of Firefox are you currently using? Cheers, Snowydogs
more options

Firefox version 34.0.5

more options

FredMcD said

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Hello,

This is your only option when it comes to toolbars etc. with Firefox.

Cheers,

Snowydogs

more options

I posted that because a number of issues have been caused by toolbars.

Type about:customizing<enter> in the address bar. In the new window, at the bottom left, press the Show / Hide Toolbars

more options

Chosen Solution

Problem was solved by downloading a new version of the toolbar from Comcast. They use to automatically update this toolbar but for some reason mine stopped being updated. But problem is now solved by this newer version, the toolbar is now visible on the screen.

more options

Good to hear. Check the options for the toolbar on updates.

more options

There are no options on updating for this toolbar. But that is OK since I now know to check for the latest update if I ever have another issue with it. Thanks for trying to be of assistance.

more options

Whatever program put it in your system, get the full installer.

more options

The installer came from Comcast (XFinity). It is the only one they offer you.