Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does compacting the main folder cause duplicate sub folders to be created?

more options

Often when I compact folders, a duplicate sub-folder is created with numbers added to the title. Some or all of the child folders under the sub-folders are also created. As a recent example I have a sub-folder titled "Electronics." When I compacted the parent folder, a duplicate sub-folder was created with the title "Electronicsea0de55d." Another example, I have a sub-folder titled "House systems." A duplicate sub-folder was created with the title "House Systems27640f43."

The duplicate folders often contain only some of the messages that are stored in the original sub-folder.

Often when I compact folders, a duplicate sub-folder is created with numbers added to the title. Some or all of the child folders under the sub-folders are also created. As a recent example I have a sub-folder titled "Electronics." When I compacted the parent folder, a duplicate sub-folder was created with the title "Electronicsea0de55d." Another example, I have a sub-folder titled "House systems." A duplicate sub-folder was created with the title "House Systems27640f43." The duplicate folders often contain only some of the messages that are stored in the original sub-folder.

All Replies (2)

more options

most interesting Bob, what version of Thunderbird are you using?

more options

Matt,

I'm using 31.4.0 but this problem has occurred in earlier versions. It occurs whether I self-initiate a compacting or when I answer yes to the question "Do you want to compact folders now?"

Bob