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Unable to select payment options in Paypal.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

CCannova
CCannova
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When using the FireFox browser, I'm unable to select payment options in Paypal. But when I use IE, it works fine. Is there a way to fix this? I am currently using the most up-to-date version of Firefox: 35.0.1.

When using the FireFox browser, I'm unable to select payment options in Paypal. But when I use IE, it works fine. Is there a way to fix this? I am currently using the most up-to-date version of Firefox: 35.0.1.

All Replies (2)

CCannova
CCannova Question owner
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Here is the image:

FredMcD
FredMcD
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Did you fill out all of the other information?

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.